Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.What will I be doing? Identify areas where ML can create value for our customersIdentify the right ML framing of product problemsWorking with teammates and Product and Design stakeholdersConduct exploratory data analysis and researchDeeply understand the problem areaResearch and identify the right algorithms and toolsBeing pragmatic, but innovating right to the cutting-edge when neededPerform offline evaluation to gather evidence an algorithm will workWork with engineers to bring prototypes to productionPlan, measure & socialize learnings to inform iterationPartner deeply with the rest of team, and others, to build excellent ML productsWhat skills might I need? Broad applied machine learning knowledge3-5 years applied ML experiencePractical stats knowledge (experiment design, dealing with confounding etc)Intermediate programming skillsStrong communication skills, both within engineering teams and across disciplines.Comfort with ambiguityTypically have advanced education in ML or related field (e.g. MSc)Scientific thinking skillsBonus skills & attributes Track record shipping ML productsPhD or other experience in a research environmentDeep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clusteringStrong stats or math backgroundVisualization, data skills, SQL, matplotlib, etc.At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.Learn more about working at Fin and the benefits we offer at fin.ai/careers.Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.