Workshop ManagerAbout the RoleAn exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment.The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations.You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services.Key ResponsibilitiesLead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets.Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery.Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures.Act as the senior escalation point for complex technical and operational issues arising within the workshop.Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times.Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions.Drive workforce development through coaching, performance management, skills development and succession planning.Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained.Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership.Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities.Identify opportunities to improve workshop efficiency, repair processes and overall operational performance.Skills & ExperienceEssentialDegree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline.Significant experience managing technical workshop operations, repair centres or engineering service environments.Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment.Proven experience leading multidisciplinary technical teams within operational environments.Strong knowledge of quality assurance, operational governance and continuous improvement methodologies.Experience planning resources, managing workflow and balancing multiple repair priorities.Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures.Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners.Strong organisational, analytical and problem-solving skills.Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments.DesirableExperience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware.Knowledge of workshop quality management systems and continuous improvement methodologies.Experience with inventory management, spare parts planning and logistics coordination.Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development.Familiarity with ITIL or other service management frameworks.TPBN1_UKTJ