Commercial & Residential Viewing Agent Role Overview Century 21 Scotland is seeking a mature, professional Viewing Agent to support both our commercial and residential divisions. This role suits someone with strong people skills, a calm and reliable nature, and the confidence to represent an international brand while managing client interactions, viewings, and property sourcing activities. Key Responsibilities * Client Engagement & Lead Management * Follow up on incoming leads promptly and professionally. * Build rapport with prospective tenants. * Maintain organised records of enquiries, viewings, and outcomes. * Viewings & Property Presentation * Arrange and conduct commercial and residential property viewings. * Present properties clearly, highlighting key features and addressing questions. * Ensure a positive viewing experience that reflects Century 21’s global standards. * Property Sourcing & Market Awareness * Assist with sourcing suitable properties for clients based on their requirements. * Support the acquisitions team where required. * Open Days & Events * Plan, coordinate, and host open days for new developments or high‑demand listings. * Negotiation & Heads of Terms * Support the negotiation process between landlords and tenants. * Assist in agreeing Heads of Terms and ensuring all parties understand key conditions. * Liaise with internal teams to progress deals smoothly. Skills & Experience * A mature, grounded individual with excellent interpersonal skills. * Previous experience in property, lettings, or customer‑facing roles is beneficial. * Strong organisational ability and confidence managing multiple appointments. * Professional communication style and ability to represent an international brand. * Comfortable working independently and taking initiative. * Full UK driving licence required. What We Offer * Opportunity to work with a globally recognised real estate brand. * Training and support across commercial and residential sectors. * A collaborative team environment with clear progression pathways. * Competitive compensation structure. Benefits: * Free parking * On-site parking