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435 Available Jobs for "trainee case handler"

Webber Hughes Ltd

Complaints Handler

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Job DescriptionComplaints Handler (insurance)Salary: £26,000 - £28,000 DOERemote workingDue to our continued success in the UK market we are expanding our team. As one of the...

LeedsWork From Home

Michael Page

Claims Handler

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Job DescriptionMichael Page have just registered a new exciting Permanent Claims Handler Opportunity in Leeds to work for a reputable Insurance Organisation! No claims experience...

LeedsAny

Everywhen, part of the Ardonagh Group

Account Handler

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Job DescriptionAre you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest...

LeedsAny

Bell & Co Professional Recruitment Ltd

Commercial Account Handler

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Job DescriptionCommercial Account Handler – Leading Broker – Leeds City CentreUp to £45,000 + Excellent Benefits + Hybrid WorkingWe’re delighted to be working in partnership with...

LeedsAny

Webber Hughes Ltd

Complaints Handler (Insurance)

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External

Job DescriptionComplaints Handler (insurance)Salary: £26,000 - £28,000 DOERemote workingDue to our continued success in the UK market we are expanding our team. As one of the...

LeedsWork From Home

IDEX Consulting Ltd

Commercial Account Handler

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Job DescriptionReady to take the next step in your commercial insurance career?I'm working with a leading insurance broker in Maidstone who is looking to add a Corporate Account...

MaidstoneAny

Adjusting Appointments Limited

Property Claims Handler

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Job DescriptionAn experienced Property Claims handler is required to join a UK Loss Adjusters. An experienced Property (Commercial & Domestic including Major & Complex Loss)...

LeedsAny

Everywhen, part of the Ardonagh Group

Insurance Account Handler

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Job DescriptionAre you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest...

LeedsAny

Capio Recruitment Insurance

Senior Account Handler

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Job DescriptionSenior Commercial BrokerLocation: LeedsSalary: £45,000 – £55,000 (DOE)Benefits: New office with On-site gym, Pilates/Yoga/HIIT classes, breakout spacesAbout the...

LeedsAny

Keoghs LLP

Casualty Claims Handler

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Job DescriptionIs it time to open new doors in your legal journey? If so we are seeking a Claims Handler - CH2 to join our Casualty Team. The claims handler will be responsible...

LeedsAny

Adjusting Appointments Limited

Casualty Claims Handler

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External

Job DescriptionA renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team. You will...

LeedsAny

17918

HGV 2 DRIVER HANDLER

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Full job description Are you a HGV driver who is looking for a fresh new opportunity, Maybe you are a newly qualified HGV driver We're seeking Class 2 HGV licence holders to join...

AshfordAny

Avencia Consulting

Senior Claims Handler FTC

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Job DescriptionA leading specialist insurer is looking for a Senior Claims Handler to join its Leeds team on an initial one-year fixed-term contract.This is an opportunity to join...

LeedsAny

Cameron James

Senior Commercial Account Handler

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Job DescriptionSenior Commercial Account Handler – Leeds (Hybrid) Salary - £40,000 - £50,000 plus benefitsCameron James is currently recruiting for an experienced Senior...

LeedsAny

Howe Maxted Group

Personal Lines Account Handler

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Job DescriptionHowe Maxted Group has been helping clients identify risks and find solutions to minimise the impact on their business and private lives for over 100 years. We are a...

MaidstoneAny

External
Webber Hughes Ltd

Complaints Handler

Webber Hughes Ltd

Work From HomeLeeds
Leeds
Work From Home
Posted 7 days ago by Webber Hughes Ltd

Job Description

Job Description

Complaints Handler (insurance)

Salary: £26,000 - £28,000 DOE

Remote working


Due to our continued success in the UK market we are expanding our team. As one of the leading businesses in our field we always strive to exceed customers expectations, so if you are detail orientated, driven and eager to be part of a global firm then read below.


We are seeking a self-driven and confident Complaints Handler, who is solution focused and driven to resolve any queries. The role is home based with occasional office visits (1 a quarter), so the ability to be self-motivated is an absolute must. The main duties and responsibilities will be to:

  • Managing reportable complaints across all your divisions, ensuring every case meets client and company standards
  • Investigating complaint circumstances, collaborating with business units, and determining outcome
  • Delivering clear, fair conclusions to customers, clients, senior leaders
  • Presenting information effectively, ensuring every customer feels heard and respected
  • Championing Fair Treatment of Customers, working within FCA guidelines
  • Supporting colleagues across the Group to ensure complaints are acknowledged correctly
  • Meeting and maintaining KPI targets
  • Tracking root causes, spotting trends, and identifying opportunities for improvement
  • Handling sensitive information with absolute confidentiality


What we are looking for:

  • Previous complaints handling experience, ideally within insurance
  • Great communication and organisation skills
  • Ability to demonstrate a high standard of customer service
  • Computer literate, with excellent verbal and written communication skills
  • Ability to thrive in a fast-paced environment
  • Positive attitude and be a flexible, self-motivated team player
  • Attention to detail and ability to assess and resolve problems and find solutions

But above all else, we are seeking someone with a hunger, desire and attitude to really push their career within the insurance sector. This role would suit someone who is looking to be empowered to make decisions.


If you are proactive, organised, and eager to join a successful business, we would love to hear from you so click to apply!