My client is a highly reputable, leading national insurance broker with offices across the UK and are looking to expand their team further. They are seeking a Claims Handler to join their buoyant and professional team on a full time, permanent basis. The salary is dependent on qualifications and experience and there is hybrid working. Benefits include full support in obtaining professional qualifications and pension. Main duties include; * Notify insurers of new claims * Provide exceptional support to customers ensuring a high level of service * Input new claims onto the system * Continuously update claims records on the system * Continuously update claim records on the system including risk screens * Maintain comprehensive diary system to monitor claims progress * Ensure all actions are clearly recorded in the file notes * Deal with correspondence quickly to avoid any delay in settlement of a claim * Ensure full settlement details are received before bringing files to a close * Deal with repudiated claims and understanding why they have been repudiated The successful candidate must have: * Experience with insurance claims (preferably commercial) * Excellent customer service skills * Excellent administration skills * Good interpersonal and communication skills * Ability to manage personal workload and meet deadlines * Ability to work closely and flexibly with other team members * Ability to follow clear instructions to carry out given tasks * Demonstrate a high level of professionalism, integrity and commitment * Ownership of own continuing professional development * Knowledge of Microsoft Word and Excel This would suit an individual who has dealt with complex customer service matters in a previous role. Elite Staffing Solutions are acting as an Employment Agency on this vacancy