Department: Aftermarket

Reporting To: Technical Team Lead

As Aftermarket Technical Engineer, you will Demonstrates expertise in mechanical and electro-mechanical systems, providing technical support to resolve in-service vehicle failures and quality concerns.

Applies strong analytical and problem-solving skills to assess complex issues, identify root causes, and implement both short-term corrective actions and long-term improvements. Effectively manages priorities in a fast-paced environment, making sound decisions independently while balancing customer expectations, operational requirements, and commercial objectives to minimise vehicle downtime and improve product performance.

ACCOUNTABILITIES & ACTIVITIES

• Experienced in collaborating with design, service, and customer teams to understand product requirements and deliver effective engineering solutions.
• Skilled in conducting detailed root cause analysis and failure investigations involving reliability, warranty, and component performance issues.
• Proven ability to diagnose complex vehicle and system faults, identify corrective actions, and implement sustainable solutions.
• Strong background in providing technical support to Aftersales, service centres, technicians, warranty teams, and customers.
• Experienced in managing product lifecycle activities, including warranty analysis, failure investigation, and engineering change implementation.
• Proficient in interpreting technical data, coordinating testing activities, and ensuring compliance with company change control processes.
• Effective communicator with the ability to present technical findings clearly to stakeholders at all levels.
• Dedicated to maintaining accurate engineering documentation, investigation records, and corrective action reports.
• Strong customer focus with the ability to respond rapidly to technical concerns and support product reliability improvements.
• Self-motivated and capable of managing multiple priorities while working independently.
• Influential team player who collaborates with design teams to drive product quality, reliability, and continuous improvement initiatives.
• Committed to continuous professional development and the application of reliability engineering best practices.

ESSENTIAL/DESIRABLE REQUIREMENTS INCLUDING REQUIRED QUALIFICATIONS

Essential Requirements:

• Extensive expertise in EV Systems, HV/LV architectures, diagnostics and fault finding
• Strong knowledge of CANbus networks, vehicle electronics, powertrains, braking and pneumatic systems
• Working knowledge of diagnostic and troubleshooting tools including JAL test, MBMS, CODI and other service diagnostic platforms
• Knowledge in 3D CAD using CATIA and SolidWorks including part modelling and Assembly drawing
• Skilled in interpreting engineering drawings, technical reports, and diagnostic data.
• Proven ability to manage multiple projects and changing priorities.
• Effective communicator, capable of presenting complex technical information clearly.
• Strong customer focus with experience negotiating practical and effective technical solutions.
• An ability to manage multiple ongoing projects and changing priorities.
• Clear communication through a variety of methods e.g. using visual tools, diagrams, drawings, reports.
• An ability to interpret engineering drawings, reports and other technical data.
• The ability to discuss and negotiate agreeable solutions to customer problems.
• Extensive PCV and / or HGV engineering experience

Desirable Requirements:

• Electric power systems knowledge which includes Electrical distribution & Networks
• An excellent telephone manner with the ability to deal well with difficult customers
• Effective workload management and coordination skills
• Strong critical thinking skills combine with innovation and attention to detail
• Experience of dealing with customers over the phone and via email.

DESIRABLE BEHAVIOURS

• Manage time effectively and meets commitments
• Demonstrates continuous learning and knowledge sharing within a team
• Contribute ideas that improve processes, productivity and quality
• Must have a confident & positive attitude to resolve customer issues
• Ability to be flexible and adapt to customer and operational needs

• Holiday - 192 hours plus Bank Holidays
• Pension - 4% employer contribution and 5% employee contribution
• Free onsite parking
• 3% GLA

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