We are recruiting for an experienced Service Coordinator / Engineer Scheduler to join a busy and well-established team. This is a key role within the Service Department, responsible for coordinating a team of field-based engineers and ensuring the right engineer is in the right place at the right time.

You will be responsible for planning and scheduling planned maintenance, service visits, remedial works and emergency call-outs, while keeping both engineers and customers fully informed.

Key Responsibilities

Schedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirements
Plan and organise planned maintenance and service visits
Respond quickly and effectively to emergency call-outs and changing priorities
Manage and continuously review engineer diaries to maximise efficiency
Rearrange schedules at short notice when required
Provide engineers with clear work instructions, site information and relevant documentation
Liaise with customers regarding appointments, changes, delays and queries
Coordinate with internal teams to ensure engineers have everything required for each visit
Assist with service reports, worksheets, estimates and invoicing information
Support the Service Manager with the day-to-day running of the department
Build strong working relationships with engineers and customers
Identify scheduling issues and resolve problems proactively

About You

The successful candidate will have previous experience scheduling or coordinating engineers, technicians, operatives or other mobile/field-based teams. You will be highly organised, confident managing multiple priorities and comfortable making decisions when plans change.

We are particularly interested in candidates who have worked within an engineering, maintenance, construction, facilities, M&E or other technical service environment.

You will also have:

Proven experience scheduling multiple engineers or field-based teams
Excellent planning and organisational skills
Strong communication and customer service skills
The ability to remain calm and organised under pressure
A proactive approach and the confidence to make decisions independently
Strong relationship-building skills with both engineers and customers
Good IT skills, including Microsoft Office
The ability to quickly learn scheduling and service management systems

The Role

Salary: £27,000
Hours: Monday-Thursday 8:00am-5:00pm | Friday 8:00am-3:30pm
Contract: Full-Time, Permanent
Location: Office Based

This is an excellent opportunity for an experienced Engineer Scheduler, Service Coordinator or Planner who enjoys a fast-paced role where organisation, communication and problem-solving are key.

If you have experience coordinating engineers and are looking for your next opportunity, we would love to hear from you.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK