ITSM Consultant

We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud provisioning, robust MID Server architecture, seamless API integrations, and optimal configuration of ServiceNow workflows.

Key Responsibilities

• Design and deploy multi-cloud infrastructure environments using Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible.


• Architect scalable compute, storage, and networking layers across major cloud providers (AWS, Azure, or GCP).


• Automate continuous integration, deployment pipelines, and cloud resource provisioning workflows.


• Ensure infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks.

ServiceNow Installation & Configuration

• Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance).


• Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments.


• Develop custom workflows, Scripted REST APIs, IntegrationHub spokes, and business rules within ServiceNow.


• Oversee instance cloning, upgrade management, release management, and platform performance tuning.

• Experience: 5+ years of experience as a Solutions Architect or Lead Systems Engineer.


• ServiceNow Expertise: Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) with proven hands-on experience installing, configuring, and extending ServiceNow platforms.


• Cloud Infrastructure: Proven expertise provisioning cloud environments in AWS, Azure, or GCP using IaC (Terraform, CloudFormation, Bicep).


• Integration Skills: Technical proficiency in REST/SOAP APIs, JSON/XML, OAuth, and IntegrationHub.


• Scripting: Hands‑on experience with JavaScript (ServiceNow API), Python, PowerShell, or Bash.


• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent industry experience.

What we offer

• A company culture based on respect, transparency, and equality.


• Flexible working


• Pension Scheme


• 25 days holiday plus bank holidays


• Training and Career progression


• Company Social Days

Sharing our culture

Infotel is an equal opportunity employer, and we pride ourselves on our diversity. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

We have an incredible team ethic; we work together to consistently deliver for our clients. We host after work gatherings and other in-house events to ensure our team members develop strong relationships and enjoy their work environment.