• Create, optimize, and drive structured schedules and milestone program plans across product releases, launch teams, and programs
• Set and meet deadlines with quality deliverables, adapting plans to changing data or conditions
• Hold program team members accountable for commitments, milestones, resources, and deliverables
• Anticipate, identify, document, and manage program risks, including mitigation and contingency plans
• Communicate risks and updates to stakeholders and senior management
• Identify program dependencies and track and report progress
• Analyze business and technical trade-offs and drive consensus on recommendations
• Frame communications and discussions for intended audiences
• Ensure appropriate program documentation exists and is broadly communicated
• Create and communicate actionable success criteria, objectives, and requirements
• Facilitate program team meetings to update status and resolve issues
• Drive quality results through team interaction, cross-group collaboration, and ownership of initiative success

Requirements

• Strong planning acumen and ability to prioritize effectively
• Exceptional communication skills, including presenting to executives and cross-functional leaders
• Analytical and strategic thinking skills
• Sound decision-making ability in ambiguous situations
• Highly organized and detail-oriented
• Strong leadership presence and ability to motivate teams, resolve conflict, and foster accountability
• Resilient and adaptable in fast-paced, evolving environments with distributed teams
• Ability to coach and develop talent
• Experience delivering complex IT programs across infrastructure, cloud, networking, security, workplace technology, or enterprise applications
• Experience managing technical dependencies, environments, release schedules, migrations, upgrades, and service transition activities
• Ability to interpret technical concepts and translate them into business-focused communications and decisions
• Experience working with geographically dispersed technical teams and third-party vendors
• 3+ years’ experience in a software development or technology-driven environment
• 8+ years’ experience delivering complex IT programs within enterprise environments
• Experience working with Product and Engineering teams is highly beneficial
• Ideally experience utilizing JIRA for Program Management
• BA/BS in Business, Computer Science, Engineering, Information Systems, or a related area, or equivalent program/program management experience
• PMP or PRINCE2 certification is highly desired

Core Competencies

Demonstrates strong planning acumen and exceptional communication skills, with a proven ability to deliver complex IT programs across various domains. Capable of managing technical dependencies and fostering accountability within distributed teams while adapting to fast-paced environments.

Highest-signal resume keywords

• Program Management
• Complex IT Program Delivery
• JIRA Utilization
• Leadership and Team Motivation
• Analytical and Strategic Thinking

Hard Skills

• Program Planning
• Risk Management
• Technical Dependency Management
• Business and Technical Trade-off Analysis
  
• Program Documentation
• Success Criteria Development
• Release Schedule Management
• Service Transition Activities
• Cloud Technology
• Networking

Soft Skills

• Exceptional Communication
• Organizational Skills
• Conflict Resolution
• Adaptability
• Coaching and Talent Development

Certifications & Qualifications

• PMP
• PRINCE2

Industry Keywords

• IT Programs
• Software Development
• Technical Environments
• Cross-Functional Collaboration
• Stakeholder Communication

Tools & Technologies

• JIRA
• Enterprise Applications
• Workplace Technology
• Cloud Infrastructure
• Security Systems