Learning & Development Manager

Location: London (4 days per week in the office)

Salary: Competitive + Benefits

A well-established and highly regarded London-based organisation is seeking an experienced Learning & Development Manager to join its HR team in a standalone role.

Reporting to the Chief People Officer, you will play a key role in developing employees across the business, ensuring teams have the skills, knowledge, and support needed to deliver exceptional service and performance.

This position offers the opportunity to shape learning initiatives, enhance employee experience, and foster a culture of continuous development.

Key Responsibilities

• Design and deliver the annual learning and development plan, identifying training needs across the business.
• Develop and manage engaging induction programmes for new starters.
• Create and deliver customer service and operational training through workshops, classroom sessions, coaching, and on-the-job learning.
• Support managers with employee development, succession planning, and performance conversations.
• Manage the training calendar, ensuring programmes align with business priorities and budgets.
• Support recruitment activities, including assessment centres and interview processes where required.
• Evaluate the effectiveness of training initiatives and make continuous improvements.
• Maintain training records, reporting, certification, and learning administration.
• Build strong relationships with stakeholders to support business objectives and identify development opportunities.
• Ensure all learning activities comply with relevant policies, legislation, and best practice.

About You

Essential

• Proven experience designing and delivering training through a variety of learning methods.
• Experience delivering customer service training within retail, hospitality, leisure, transport, or other customer-facing environments.
• Excellent communication, presentation, and stakeholder management skills.
• Strong coaching and mentoring ability.
• Positive, proactive, and organised approach.
• Passion for employee development and continuous improvement.

Desirable

• Experience delivering diversity and inclusion training.
• Exposure to recruitment and talent acquisition activities.
• Experience delivering Challenge 25 or other compliance-based training.

Ideally you will have a background workin in a travel, leisure, hospitality or tranpsort sector, preferably privately owned and be used to an agile, fast-paced was of working

If you are passionate about developing people and creating engaging learning experiences, we would love to hear from you.