Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business.

About the role:

You will provide exceptional remote and onsite support of Total Group’s customers and ensure all service standards are adhered to.

Responsibilities:

• Providing hardware support and installations covering PC, server, networking, firewalls, Wi-Fi and disaster recovery.

• Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware

• Complete customer change requests in line with agreed change management process and SLA’s

• Progress and action all assigned tickets and ensure actions are fully documented in PSA tool

• Escalate tickets where necessary to 2nd/3rd Line support

• Update and create Knowledge Management documentation

Required skills:

• ITIL knowledge

• Understanding of hardware, software, network and infrastructure technologies

• Office 365 support and administration

• Microsoft Windows 10 /11 support and administration

• Proven experience in a customer facing 1st/2nd line position, preferably for an MSP

• Technical certifications advantageous (Microsoft / Cisco / AWS / CompTIA)

• Clean driving licence and own car essential due to location

Desirable experience:

• ITIL v4 Foundation

• Connectwise/IT Glue/Continuum/Brightguage

• Watchguard Firewalls

• DUO MFA

• Acronis

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am - 5pm

Benefits:

• 25 days holiday + birthday off

• Company social events – summer BBQ, Christmas party + additional social events

• Company pension

• On-site parking

• Free EV charging

• Friday feast – monthly take away with the team

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!