Product Design

1581 Available Jobs for "helpdesk operator"

Reed

Helpdesk

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Job DescriptionTechnical Helpline Advisor Annual Salary: £28,000 - £30,000 Location: Camberley Job Type: Full-time, Monday to FridayAre you mechanically minded and enjoy solving...

CamberleyAny

Helpdesk Analyst

Job Description:Working for this well-established, innovative and progressive company, the Helpdesk Analyst will join a motivated team to effectively deal with calls and tickets...

Ellesmere PortFull Time

Bowdon Associates Limited

Helpdesk Coordinator

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Job DescriptionTitle:  FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and...

BoltonAny

HP4 Recruitment Ltd

Helpdesk Coordinator

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Job DescriptionHelpdesk Coordinator – Slough – £34,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due...

ChalveyAny

17918

Helpdesk Coordinator

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An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: The company provides...

Kings LangleyAny

Options Resourcing Ltd

Helpdesk Administrator

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Job DescriptionAre you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are...

BoltonAny

17918

Helpdesk Coordinator

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An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: The company provides...

Kings LangleyAny

Office Angels

Service Helpdesk Administrator

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Job DescriptionService Helpdesk Administrator Location: Dartford Parking: Free parking available Hours: Monday to Friday, 8:00am to 5:00pm, 1 hour lunch Salary: £30,000 per annum...

DartfordAny

Mitie Group

Helpdesk Team Manager

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Reference: 102590Job Title - Helpdesk Team ManagerJob OverviewThe Team Manager is responsible for leading the Mitie Helpdesk Operation, ensuring the effective and efficient...

MaddenAny

17918

Electrical Helpdesk Engineer

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Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 -...

HockleyAny

17918

FM Helpdesk Manager

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FM Helpdesk Manager Bristol Based 40 hours per week Great Benefits Are you working within the Facilities Management sector on the Helpdesk and looking for a new role /...

BristolAny

17918

IT Helpdesk Technician

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obert Half are looking for an ambitious Support Technician who's keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good...

BradfordAny

Ernest Gordon Recruitment Limited

Helpdesk / Estimation Administrator (Construction)

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Job DescriptionHelpdesk / Estimation Administrator (Construction) £27,000 - £30,000 + Progression + Training + Development + Company Benefits Bolton Are you from a construction...

BoltonAny

Hays Business Support

Engineering Helpdesk Supervisor

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External

Job DescriptionYour new company Create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. Your new role Lead, coach...

ChalveyAny

Resourcing Group

Electrical Helpdesk Engineer

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Job DescriptionTechnical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be...

ChelmsfordAny

External
Reed

Helpdesk

Reed

AnyCamberley
Camberley
Any
Posted 14 days ago by Reed

Job Description

Job Description

Technical Helpline Advisor

  • Annual Salary: £28,000 - £30,000
  • Location: Camberley
  • Job Type: Full-time, Monday to Friday

Are you mechanically minded and enjoy solving problems? We are seeking a Technical Helpline Advisor to join a leading manufacturer of outdoor power equipment. This role is perfect for someone with hands-on experience in bicycles, garden machinery, small engines, automotive, tools, or similar products who is looking to transition into a customer-focused, office-based role.

Day-to-day of the role:

  • Provide technical support to dealers, customers, and internal colleagues via telephone, email, and CRM.
  • Investigate faults and help identify appropriate solutions.
  • Advise on repairs, servicing, and product maintenance.
  • Support warranty and product-related enquiries.
  • Liaise with workshop and service teams to ensure queries are resolved efficiently.
  • Build strong customer relationships through excellent service and communication.
  • Maintain accurate records and case notes.

Required Skills & Qualifications:

  • Strong mechanical aptitude and fault-finding skills.
  • Excellent communication and customer service abilities.
  • Confidence in speaking to customers by telephone and email.
  • Good IT skills, including proficiency in Microsoft Office.
  • A proactive approach to problem-solving.
  • The ability to explain technical information clearly to non-technical customers.

Benefits:

  • Competitive salary of £28,000 - £30,000.
  • Enhanced pension scheme.
  • Private healthcare and dental cover.
  • Discretionary bonus scheme.
  • Full product training provided.
  • Supportive team environment.
  • Long-term career development opportunities.

If you're a bicycle mechanic, service advisor, workshop technician, tool repair technician, or machinery enthusiast looking to utilise your technical knowledge in a customer-focused role, we'd love to hear from you.