Location: Hybrid

Salary: Competitive + benefits

Job Type: Permanent

An exciting opportunity has arisen for an experienced Commercial & Property Claims Handler to join an established and high-quality Claims Management team.

This is a pivotal role supporting a key client across multiple bespoke insurance schemes. You will manage a varied caseload ofcommercial and residential property claims, including high-value and complex losses, from first notification through to settlement.

You will be responsible for delivering positive outcomes for customers and clients through effective claims handling, clear communication and sound technical decision-making.

• Manage an allocated caseload of commercial and residential property claims from first notification through to settlement.
• Handle high-value and complex claims, ensuring accurate assessment, liability evaluation and timely progression.
• Thoroughly investigate claims by gathering and reviewing evidence, reports and supporting documentation.
• Assess policy coverage and claims circumstances in line with policy terms and conditions.
• Negotiate appropriate settlements within delegated authority.
• Manage external suppliers, including loss adjusters, contractors, surveyors and legal representatives.
• Proactively progress claims and ensure appropriate actions are completed within agreed timescales.

• Act as a key point of contact for a major client across multiple insurance schemes.
• Build and maintain strong professional relationships with brokers, policyholders, suppliers and internal teams.
• Provide regular and clear updates on claim progress, issues and emerging risks.
• Deliver a professional, customer-focused service throughout the claims journey.
• Handle queries and challenging situations effectively and professionally.

• Ensure all claims are handled in accordance with regulatory requirements, internal procedures and client service level agreements.
• Maintain accurate and comprehensive claim file records.
• Ensure claims management systems are updated promptly and accurately.
• Identify potential fraudulent activity and escalate concerns appropriately.
• Identify trends, risks and opportunities for process improvement.
• Support the wider team by sharing best-practice claims handling knowledge.
• Contribute to continuous improvement across processes, documentation and service delivery.

We are looking for an experienced Claims Handler with a strong background in commercial and residential property claims.

You will ideally have:

• Minimum 2 years' proven claims handling experience.
• Experience handling commercial property and residential property claims.
• Experience managing high-value and/or complex claims.
• Cert CII and/or Cert CILA qualification.
• Strong technical knowledge of policy coverage, claims processes and loss assessment.
• Excellent communication and negotiation skills.
• Strong customer service and stakeholder management skills.
• The ability to manage competing priorities and work effectively under pressure.
• Excellent organisational skills and a high level of attention to detail.
• Experience using claims management systems.
• Good working knowledge of Microsoft Office applications.
• A proactive approach with the ability to work independently while contributing effectively to a wider team.

In return, you will receive a competitive benefits package including:

• Hybrid working.
• 25 days' annual leave plus bank holidays, increasing to 27 days after 3 years' service and 30 days after 5 years.
• Birthday day off.
• Discretionary bonus.
• Death in Service benefit of 4x salary from commencement.
• 5% employer / 5% employee pension contribution.
• Private healthcare.
• 24/7 GP access.
• Cycle to Work scheme.
• Enhanced sick, maternity, paternity and adoption pay.
• Long Service recognition.
• Flexible "dress for your diary" approach.

If you are an experienced Commercial & Property Claims Handler looking for your next opportunity within a professional and supportive claims environment, we would be keen to hear from you.

Apply today to find out more.