Job Description

Job Title: Genesys Specialist Demonstrator

Req ID: 60099

Job Function: Architecture Solution and Design

Posting Start Date: 03/09/#####

Posting End Date: 13/09#####6

Division: UK Business

Job Location: GBR Leeds - 1 Sovereign Street, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey

Advertised Salary: Competitive + Market Leading Benefits

About the role

As a Genesys Specialist Demonstrator, you'll play a pivotal role in designing and showcasing BT's market-leading Genesys Cloud solutions. Acting as a technical authority, you'll take ownership of complex customer solutions from concept through to delivery, combining deep technical expertise with exceptional customer engagement skills.

Working closely with customers, bid teams and design specialists, you'll lead impactful demonstrations that influence customer decisions, support business growth and reinforce BT's position as a leading Genesys Cloud partner. This is a highly visible, customer-facing role where you'll provide technical leadership, shape best practice and help define the future direction of Genesys Cloud solutions across BT.

What you’ll be doing

• Own the end-to-end design and delivery of complex Genesys Cloud solutions for enterprise customers.
• Lead engaging customer demonstrations, showcasing the value and capability of BT's Genesys Cloud portfolio.
• Act as a trusted technical advisor, translating customer requirements into scalable, innovative solutions. Support bids, proposals and customer engagements through technical expertise and solution shaping.
• Provide technical leadership across the design community, reviewing designs, setting standards and mentoring colleagues.
• Collaborate with specialists, architects and stakeholders to deliver high-quality customer outcomes.
• Drive continuous improvement by contributing to design principles, governance and strategic direction.

Essential Skills / Experience

• Strong Genesys Cloud expertise, with proven experience designing and delivering contact centre and customer experience solutions.
• End-to-end solution design capability, including ownership of complex technical solutions from concept through to implementation.
• Excellent customer engagement skills, with the ability to consult senior stakeholders and translate business requirements into technical solutions.
• Demonstrated technical leadership, including design governance, mentoring and influencing technical direction.
• Confident communicator and presenter, experienced in delivering customer demonstrations and explaining complex concepts clearly.

Desirable Skills / Experience

• Genesys Cloud certifications.
• Experience supporting bids, tenders and pre-sales activities.
• Understanding of commercial and operational considerations within solution design.
• Experience defining design standards, frameworks and best practices.
• Ability to contribute to strategic technology roadmaps and future solution development.
• Experience leading high-profile customer demonstrations and executive briefings.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Business

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK. We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.