RESPONSIBILITIES:

* Providing support to the client and answer calls and emails in a professional and timely manner

* Determine the nature, priority of faults based on information provided by the client

* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

* Managing the supply chain and drive them to attend maintenance visits within required SLA’s including communicating with site clients.

* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.

* Raise and assign work orders to relevant resources

* Monitoring contractor communication for site visits through to PPM completion and updating records such as Elogs and compliance tracker.

* Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.

* Ensure OP18 documentation is maintained and readily available using company systems

* Manage system as a key user on site including PPM records, reactive and reporting.

* Effective communication with all levels of internal teams and external customers.

* Familiar with daily operations and the specific scope of the contract.

* Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager