Contract Manager – Contract Cleaning The Opportunity An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Cleaning Manager or Cleaning Supervisor to manage 5 sites in Aberdeen for a corporate client account. This is an opportunity to take your next step and join an international brand that truly values their people and offers career and personal development to all their employees. The Package * £26,000 - £30,000 basic * Bonus * Car Allowance/Company Car * 35 days holiday per year (including bank holidays) * Site based at 5 locations * Monday to Friday – managing shifts running from 6am to 9pm Main Responsibilities of a Contracts Manager * Contract Management of cleaning staff * The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to. * Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure. * To ensure all client queries and complaints are dealt with in a timely and effective manner. * To ensure adequate supplies are onsite. * To recruit, induct and train new staff. * To resolve any disciplinary/ grievance matters in line with company policy and procedure. * To provide ongoing guidance, coaching and training to cleaning staff. The Person * Experience in managing or supervising a cleaning team on either a single or multiple sites * Strong management style with experience in recruitment, on-boarding, training and development * Passionate about people * Health and Safety qualification or experience in this area * Client liaison experience * Full clean driving licence Why Work for Us * Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources. * Equal Opportunities Employer who promotes diversity. * Innovative Approach to the Employee Journey * A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business