What you will do
The Service Reliability Engineer is accountable for improving the reliability, observability and operational resilience of cloud-hosted services. The role focuses on monitoring, early issue identification, cloud engineering and automation, using tools and practices such as Bicep, Azure DevOps, GitHub and Ansible to support consistent, repeatable and well-governed service operation.
The role involves:Monitoring, observability and alerting across cloud infrastructure, platform services and supported application environments;Cloud engineering and automation, including Infrastructure as Code, deployment pipelines, configuration management and standards-led delivery; andPromoting service resiliency through proactive issue identification, operational insight, automation and continuous improvement.Improve the reliability, resilience and performance of cloud-hosted services through monitoring, observability and automation.Design and enhance monitoring, alerting and operational dashboards to provide real-time insight into service health and performance.Support and develop Azure cloud platforms, working across infrastructure, networking, identity and platform services.Implement Infrastructure as Code and automation solutions using tools such as Bicep, Azure DevOps, GitHub and Ansible.Investigate incidents, identify root causes and drive continuous service improvements through automation and operational excellence.Collaborate with engineering, infrastructure and support teams to improve operational standards, service supportability and platform resilience.Provide technical expertise in cloud engineering, reliability engineering and observability best practices.Contribute to the delivery of scalable, secure and highly available cloud services across a global technology environment.Promote modern engineering practices, including source control, CI/CD pipelines, Infrastructure as Code and automated configuration management.Create and maintain operational documentation, support guides and technical standards to enable effective service support.