The Company
Simpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.
With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.
Due to the continued growth of our company, we are recruiting a call handler to work in our office on Doddington Road in Lincoln on a 3-, 4-or 5-day basis.
Your Job
NO LEGAL EXPERIENCE NECESSARY
OTE OF £35,000
Simpler Law is looking for a call handler to join our team in Lincoln, typically working the hours between 9am and 5:30pm. Your role will be to ensure all calls are processed in a timely manner, conduct outbound calls to clients and respond to any inbound queries.
You will be speaking with our clients to discuss their experience with us, identifying any potential needs and ensuring they always receive excellent customer service. We receive over 120 referrals a day so there is no cold calling required with this role. You will be based in our head office in Lincoln on Doddington Road.
All training will be provided with additional support on an ongoing basis.
Key Responsibilities:
Be a voice of the Simpler Law brand and maintain our proud level of service
Maintain accurate records of client calls
Dealing with existing clients and ensuring customer satisfaction at all times
Outbound calls to build on relationships
Ensuring all compliance is maintained
Job Requirements
Customer focused with excellent communication and organisational skills
Committed, ambitious and personally driven to perform to key KPIs
Administrative skills
Can build rapport with clients
Able to work with energy as part of a team
Benefits
Genuine OTE of £35,000
Company events
Company pension
Free on-site parking
Employee referral scheme
Staff incentives
28 Days Holiday (Inc Bank Holidays) Increases with Length of Service
TPBN1_UKTJ
Bulwell
Any
Lincoln
Any
Posted 6 days ago by Simpler Law
