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2370 Available Jobs for "aftersales advisor"

aftersales advisor

Birchwood Motors

Aftersales Advisor

External
External

Birchwood Motors is looking for an organised and friendly Aftersales Advisor to assist customers whose vehicles need to return to us for repair.You will be the customer’s main...

CardiffAny

EDEN MOTOR GROUP

Aftersales Advisor

External
External

Location Reading VauxhallWorking Hours Full TimeBenefits AftersalesIf you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a...

ReadingAny

Lloyd Motor Group

Aftersales Advisor

External
External

An exciting opportunity has arisen for an Aftersales Advisor at our Lloyd BYD/AllRoad retailer based in Carlisle.The is a varied role to support the Aftersales team with...

CarlisleAny

Eden Motor

Aftersales Advisor

External
External

Location BanburyWorking HoursBenefits AftersalesIf you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of...

BanburyAny

Birchwood Motors Ltd

Aftersales Advisor

External
External

Birchwood Motors is looking for an organised and friendly Aftersales Advisor to assist customers whose vehicles need to return to us for repair.You will be the customer’s main...

CardiffAny

EDEN MOTOR GROUP

Aftersales Advisor

External
External

Location BanburyWorking HoursBenefits AftersalesIf you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of...

BanburyAny

EDEN MOTOR GROUP

Aftersales Advisor

External
External

Location WokinghamWorking Hours Full TimeBenefits AftersalesIf you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a...

WokinghamAny

WLMG Ltd

Aftersales Advisor at WLMG Upminster (Essex)

External
External

Benefits 22 Days Paid Holiday + Bank Holidays, Group PensionSalary Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped BonusAbout the RoleAt WLMG, we aren’t just...

South East EnglandAny

Allen Ford

Aftersales Advisor - Coventry Ford

External
External

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the...

CoventryAny

WLMG Ltd

Aftersales Advisor at WLMG Upminster (Essex)

External
External

Benefits 22 Days Paid Holiday + Bank Holidays, Group PensionSalary Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped BonusAbout the RoleAt WLMG, we aren’t just...

South East EnglandAny

Allen Motor Group

Aftersales Advisor - Coventry Ford

External
External

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the...

CoventryAny

WLMG Ltd

Aftersales Advisor at WLMG Upminster (Essex)

External
External

Benefits 22 Days Paid Holiday + Bank Holidays, Group PensionSalary Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped BonusAbout the RoleAt WLMG, we aren’t just...

EssexAny

Birchwood Motors

Aftersales Advisor & Vehicle Repair Concierge

External
External

Birchwood Motors in Cardiff is seeking an organised Aftersales Advisor to coordinate customer bookings for vehicle repairs. You will be the main point of contact, recording...

CardiffAny

Allen Motor Group

Aftersales Advisor - Rayleigh Kia

External
External

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Kia dealership in Rayleigh. Using your fantastic customer experience skills, you will keep the...

South BenfleetAny

Allen Ford

Senior Aftersales Advisor – Automotive (Commission)

External
External

Allen Motor Group in Gravesend is seeking a Senior Aftersales Advisor for our Ford dealership. You’ll use your standout customer service skills to keep customers informed about...

GravesendAny

External
Birchwood Motors

Aftersales Advisor

Birchwood Motors

AnyCardiff
Cardiff
Any
Posted 9 days ago by Birchwood Motors

Job Description

Birchwood Motors is looking for an organised and friendly Aftersales Advisor to assist customers whose vehicles need to return to us for repair.


You will be the customer’s main point of contact, booking their vehicle into the workshop, recording the required information accurately and keeping them updated while the work is completed.


You will work closely with our technicians, suppliers and management team to help ensure repairs are completed as efficiently as possible.


Key responsibilities

  • Speak with customers about vehicle faults and repair requirements.

  • Book customer vehicles into the workshop.

  • Accurately record vehicle and repair information on our in-house systems.

  • Arrange suitable dates and communicate appointment details.

  • Assist with sourcing and ordering required parts.

  • Check the availability and expected delivery dates of parts.

  • Liaise with technicians regarding repair requirements and progress.

  • Keep customers regularly informed while their vehicle is with us.

  • Notify customers of delays or changes to expected completion dates.

  • Respond professionally to customer questions and concerns.

  • Maintain accurate records of conversations, repairs and updates.

  • Confirm when repairs are complete and arrange vehicle collection or return.


About you

You will be organised, approachable and comfortable speaking with customers. You must be able to manage several repair bookings at once while maintaining accurate records and providing clear updates.


Motor-trade experience is desirable but not essential for the right candidate.


You should have:



  • Excellent customer-service and communication skills.

  • Strong organisation and attention to detail.

  • Confidence using computer-based systems.

  • The ability to manage a busy and changing workload.

  • A calm and professional approach to customer concerns.

  • The ability to work effectively with technicians and suppliers.

  • A practical approach to problem-solving.


What we offer

  • A varied role within an established independent motor retailer.

  • Training on our systems and procedures.

  • Support from an experienced workshop and management team.


Benefits Include

  • Friends & Family discount on cars and repairs


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